1. Consent to Receive Text Messages

By providing your mobile phone number and opting in — whether in person at our facility, on our website booking forms, through our FurPlan signup, or in response to a text — you consent to receive text messages from Animal Friends Pet Care at the number you provided.

Consent is not a condition of purchase. You can book services, enroll in FurPlan, or receive care for your pet without opting into SMS.

2. Types of Messages You May Receive

• Transactional messages — booking confirmations, appointment reminders, check-in notifications, photo/video updates of your pet, checkout alerts, and payment receipts.
• Account/service messages — FurPlan membership updates, renewal reminders, and billing notifications.
• Operational messages — schedule changes, weather-related closures, pick-up/drop-off coordination, and emergency communications about your pet.
• Promotional messages (only if separately opted-in) — seasonal specials, new service announcements, and loyalty rewards.

3. Message Frequency

Message frequency varies based on your activity with us. On average, active clients receive 2–8 messages per month, with higher volume during active bookings (check-in/checkout windows). FurPlan members may receive 1–2 additional monthly messages.

4. Message & Data Rates

Message and data rates may apply. Animal Friends Pet Care does not charge for sending or receiving text messages, but your mobile carrier may charge for each message sent or received according to your plan. Please contact your wireless provider for details about your messaging and data plan.

5. How to Opt Out (STOP)

You may also opt out by calling us at (850) 257-5776 or emailing [email protected]. Opting out of SMS will not affect your ability to use our services; we will simply contact you by phone or email instead.

6. How to Get Help (HELP)

For help at any time, reply HELP to any message you receive, call us at (850) 257-5776, or email [email protected]. We will respond during normal business hours.

7. Information We Collect via SMS

When you interact with us by text, we may collect:

• Your mobile phone number
• The content and timestamp of messages you send us
• Carrier information, delivery status, and message identifiers
• Information you voluntarily provide (e.g., your pet's name, scheduling preferences, photos)

8. How We Use This Information

• To send the messages you've consented to receive
• To provide and coordinate the pet care services you've booked
• To confirm appointments and respond to your questions
• To improve our services and communications
• To comply with legal obligations and carrier compliance requirements

9. Information Sharing — No Sale of Opt-In Data

We share SMS-related information only with:

• Twilio, Inc., our licensed SMS messaging provider, solely to deliver messages to your device.
• Your mobile carrier, to route messages to your phone.
• Law enforcement or courts, only when legally required (subpoena, court order, etc.).

10. Data Retention

We retain SMS records for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your SMS history at any time by contacting us.

11. Security

We use industry-standard technical and organizational safeguards to protect your information. However, no method of transmission over cellular networks or the internet is 100% secure, and we cannot guarantee absolute security.

12. Minors

Our SMS program is not intended for individuals under 18. We do not knowingly enroll minors in SMS communications. If you believe a minor has been enrolled, please contact us and we will remove them promptly.

13. Supported Carriers

Our SMS program works on all major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, Metro, Cricket, Boost, U.S. Cellular, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.

14. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our SMS service after changes are posted constitutes acceptance of the revised policy.

15. Contact Us